Refund policy
Last updated:
14 days to change your mind on any paid plan. Refunds are issued by Paddle, our reseller, to the card or account you paid with.
1. Who sells to you
Our order process is conducted by our online reseller Paddle. Paddle is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
2. 14-day money-back guarantee
If a paid plan or the HA add-on is not right for you, ask for a refund within 14 days of your first payment and you get the full amount back, whichever billing cycle you chose: monthly, yearly or 5 years. You do not need to give a reason.
The Starter tier is free and takes no payment, so there is nothing to refund.
3. Renewals and cancelling
Subscriptions renew automatically at the end of each billing period. If a renewal charge was not what you wanted, ask within 14 days of that charge and we refund it in full; the subscription is then cancelled.
Cancelling from Billing in the Console stops the next renewal. You keep the plan until the end of the period already paid.
4. Changing plan
Upgrading or downgrading is prorated by Paddle at the moment of the change: an upgrade charges only the difference for the rest of the current period, and a downgrade leaves a credit that is applied to your next invoices. A plan change is not a refund and does not start a new 14-day window.
5. Domain names
Keenrig does not sell or register domain names, so no domain fee is ever part of a Keenrig payment. On Pro and Enterprise we help you buy and point your own domain: you buy it directly from a registrar of your choice, in your name, and any refund for it is between you and that registrar.
6. After 14 days
Outside the windows above, payments are not refundable, and unused time on a plan is not refunded pro rata. This does not limit any right you have under the consumer protection law of your country.
7. How to ask for a refund
Email hello@keenrig.com from the address you used at checkout and include the payment ID from your Paddle receipt. You can also manage the order and reach Paddle from the link in that receipt email.
Approved refunds are usually processed within 5 business days. Your bank or card issuer may take up to 10 more business days to show the money back on your statement.
8. Before a chargeback
If something went wrong with a payment, please write to us first: a refund through us or Paddle is faster than a chargeback through your bank, and your account is not suspended while we sort it out.